Data Collection
Registration ke waqt sirf lazmi information. Username, email, phone, address aur JazzCash ya Easypaisa linked account.
LEGAL REFERENCE
Privacy Policy jo aap par bharosa kar sakein
Jab aap o 40 par account kholte ho, aapka personal information hamari sabse pehli fiker hota hai. Hum batate hain ke aapka data kaise manage hota hai, kaun...
Data ProtectionAccount SecurityYour Control
Aapka data, hamari zimmedari
o 40 Pakistan aur supported ilaqon mein operate karta hai jahan local qanoon ijazat deta hai. Jab aap registration karte ho, ham sirf woh information collect karte hain jo aapko account use karne ke liye chahiye—naam, email, phone number aur JazzCash, Easypaisa, SadaPay ya Raast payment details. Yeh sab data encrypted servers par stored rehta hai. Hamara team sirf internal purposes ke
liye—withdrawals, fraud checks, customer support—iska use karta hai. Hum third-party ko aapki consent ke bina nahi de sakte. Account delete karte waqt bhi hum legal requirements per data rakhte hain, lekin active profile se sab kuch hata dete hain.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
HAMSE RABTA KAREN
Privacy ke sawaal ke liye contact
Team online
Email Support
[email protected] par likh dein. Hum 24 ghante mein jawab dete hain aur aapke privacy-related sawalon ko solve karte hain.
Account Settings
Aap apne profile mein jao aur data preferences set karo. JazzCash ya Easypaisa linked accounts ko manage karo ya update karo jab marzi.
Support Chat
Live chat hamara team available rahta hai. Privacy request ya data deletion ke baare mein straight pooch sakte ho.
BHAROSA KI BUNYAD
Kyon hamara privacy policy qabil-e-etbar hai
Transparent Practice
Hum bilkul clear batate hain kaunsa data collect ho raha hai aur kyon. Koi hidden terms nahi, sirf saaf aur sidha bayan.
Encryption Standard
Aapka payment information—JazzCash, Easypaisa, SadaPay accounts—advanced encryption se protected rahte hain server tak.
Local Payment Security
Pakistani payment methods ke saath kaam karte waqt hum local banking standards follow karte hain aur compliance maintain karte hain.
No Selling Data
Aapka information hamara business asset nahi hai. Marketing companies ko nahi beche, sirf internal use mein rahe.
Regular Updates
Jab policy mein koi change ho to hum email se pehle se notify karte hain. Aap opt-out kar sakte ho ya settings adjust kar sakte ho.
Pakistan-First Approach
Hamara privacy design Pakistan ka qanoon aur locally-operated payment systems—Raast, SadaPay—ko dhyan mein rakh kar banaya gaya hai.
HAMARA POLICY KAISE KAAM KARTA HAI
Privacy ke mukhtalif pehlu
Storage & Security
Encrypted databases mein stored. Regular backups aur security audits. Server access sirf authorized team members ke liye.
Your Rights
Aap apna data dekh sakte ho, edit kar sakte ho ya delete request kar sakte ho. Hum 30 din mein process complete karte hain.
Third-Party Access
Kisi ko nahi dete bina aapki permission ke. Sirf legal compliance aur fraud prevention ke liye share karte hain, bohot limited scope mein.
Withdrawal Verification
Raast, SadaPay aur Easypaisa se payout verify karte waqt aapka identity check hota hai. Yeh aapki security aur hamari compliance dono ke liye zaroori hai.
Policy Changes
Agar kuch material change ho to email notification milega 14 din pehle. Naye terms accept na karne par account suspend nahi hota, sirf new features unavailable rehte hain.
Cookies & Tracking
Lobby browse karte waqt jo cookies use hote hain woh sirf session aur preference save karte hain. Aap settings se opt-out kar sakte ho.
Woh features jo hamara privacy structure define karte hain
Account Verification
JazzCash, Easypaisa, SadaPay ya Raast linked hone se pehle mobile OTP confirm hota hai. Yeh dual-layer protection aapke account ko secure rakhta hai.
Withdrawal Hold Period
First withdrawal mein 24-48 ghante verification period hota hai taake hum confirm kar sakin ke real account holder ho.
Session Timeout
Inactivity ke baad automatically logout hota hai. Shared devices par extra safety. Lobby mein aate waqt re-login karna pad sakta hai.
Data Audit Trail
Har login, withdrawal, aur profile change log hota hai. Aap Activity section mein dekh sakte ho ke kaun aur kaun sa action hua.
Password Reset Security
Password bhulne par email verification zaroori hai. SMS OTP bhi SadaPay ya Easypaisa number par bhejte hain confirmation ke liye.
Breach Notification
Agar security incident ho to hum immediately notify karte hain aur concrete steps batate hain jo aap le sakte ho.
Privacy ke baare mein arze-talab
Active account hone tak aapka data store rahta hai. Account delete karte ho to processing data 30 din mein permanent delete ho jata hai. Legal aur tax compliance ke liye kuch records 7 saal rakh sakte hain, lekin secured archive mein.
Nahi. Aapka payment information hamari side se kisi ko nahi deta. Sirf JazzCash ya Easypaisa ke payment gateway ko transaction process karne ke liye data jata hai, aur woh bhi encrypted tunnel se.
Haan. Suspicious activity report karo to hum immediately investigate karte hain. Unauthorized transactions ko reverse kar sakte hain. Aapka password change aur security questions update karne hote hain.
Browser settings mein cookies block kar sakte ho. Lekin some features—like saved preferences aur session management—kam kar sakti hain. Analytics cookies optional hain, aap unhe decline kar sakte ho.
Primary servers Pakistan aur supported ilaqon mein hain. Backup aur disaster recovery ke liye regional servers use hote hain, lekin sab encryption ke under. Data residency policy hamara local qanoon pe based hai.
Haan. Material changes ke liye 14 din pehle email notification milta hai. Aap policy history dekh sakte ho. Policy accept na karne par sirf naye features unavailable rehte hain, existing account ka kuch nahi hota.
30 din processing mein profile se sab kuch delete hota hai—name, email, phone, preferences sab. Active withdrawals complete hone ke baad delete shuru hota hai. Legal records separately rakhe jate hain, anonymized form mein.